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About

For three decades, we’ve stayed focused on helping clients improve their bottom line

The experts at SRM unlock cost savings and identify growth opportunities that are often hidden from plain sight. Our powerful combination of inside experience and proprietary benchmarking data helps you assess and negotiate vendor contracts with the utmost confidence.

We are an independent firm where your interests alone come first. In addition to our vendor contract optimization expertise, we offer advisory services that enhance and add value to your payments strategy, operations outlook, customer engagement goals, and technology roadmap.

SRM serves various industries, including large, regional, and community banks, credit unions, manufacturers, private equity companies, and retail/consumer brands.

Our company is headquartered in Memphis, TN, but our capabilities and resources span North America and Europe, as we employ a specialist consulting, research, and data analytics team in the United Kingdom.

CLIENTS HELPED

PROJECTS COMPLETED

YEARS OF COMBINED EXPERIENCE

$5B+

IMPACT FOR CLIENTS

Our Core Values Guide Us.

SRM’s core values are central to our success as a company, our ability to hire and retain the experts our specialized work requires, and to continue our track record of best-in-class delivery on the projects we take on.

LOYALTY

We care about people – the ones we work with and the ones we work for. We are committed to each other and upholding the values we share.

INTEGRITY

For us, integrity is everything: Ethics. Honesty. Transparency. Impartiality. Accountability. And the way people and systems work together to perform.

TENACITY

Good enough will never be good enough. We will be ever vigilant to look for more and better ways to assure both quality and revenue-enhancement services for our clients.

INITIATIVE

Doing as our clients ask makes us good. Going beyond to understand and do what they need, but didn’t ask for, makes us great.

LEARNING

Though we take pride in our expertise, we place a premium on every opportunity to gain knowledge about markets, efficiencies, and our customers’ needs.

TEAMWORK

When it comes to serving our clients, working with suppliers, and working together as a team, we will always seek the greater good for all.

ADAPTABILITY

We will continually adjust our process to respond to market trends, to address situations, and to meet the needs of our clients.

ACCOUNTABILITY

We work in an atmosphere of openness. We are accountable to each other and to our clients. We keep our commitments and make it right when we fall short.

INNOVATION

Change and complexity present challenges that require creative solutions, a new way to look at what is and think of what could be.

SRM Experts Are Featured in Top Industry Publications.

SRM's Executive Leadership Team

Curtis Downs

Chairman

Brad Downs

CEO

Patrick Goodwin

President

Ben Mrva

EVP - Business Development

Chris Taylor

CFO

Neil Whittaker

CEO - Europe

Robert Koehler

EVP - Project Management

Myron Schwarcz

EVP - Consulting Services

Jim Kurtz

EVP - Business Development, Manufacturing & Services

David Royle

COO & Managing Director of Financial Services Consulting, Europe

Russ Bourne

EVP - Data & Analytics

Tammy Owens

EVP - Human Resources

Let SRM Be Part of Your Success Story

Contact us and see how our experts can unlock savings, efficiency, and innovation for you.